【英文标准名称】:Healthservices—Qualitymanagementsystems—GuidefortheuseofENISO9004:2000inhealthservicesforperformanceimprovement
【原文标准名称】:医疗卫生服务.质量管理体系.性能改善用医疗卫生服务中ENISO9004-2000标准的使用指南
【标准号】:BSPDCEN/TR15592-2007
【标准状态】:现行
【国别】:英国
【发布日期】:2007-07-31
【实施或试行日期】:2007-07-31
【发布单位】:英国标准学会(GB-BSI)
【起草单位】:
【标准类型】:()
【标准水平】:()
【中文主题词】:
【英文主题词】:
【摘要】:ThisInternationalStandardprovidesguidelinesbeyondtherequirementsgiveninISO9001inordertoconsiderboththeeffectivenessandefficiencyofaqualitymanagementsystem,andconsequentlythepotentialforimprovementoftheperformanceofanorganization.WhencomparedtoISO9001,theobjectivesofcustomersatisfactionandproductqualityareextendedtoincludethesatisfactionofinterestedpartiesandtheperformanceoftheorganization.ThisInternationalStandardisapplicabletotheprocessesoftheorganizationandconsequentlythequalitymanagementprinciplesonwhichitisbasedcanbedeployedthroughouttheorganization.ThefocusofthisInternationalStandardistheachievementofongoingimprovement,measuredthroughthesatisfactionofcustomersandotherinterestedparties.ThisInternationalStandardconsistsofguidanceandrecommendationsandisnotintendedforcertification,regulatoryorcontractualuse,norasaguidetotheimplementationofISO9001.ThisTechnicalReportprovidesassistanceonhowtheENISO9004:2000guidelinesmaybeappliedtohealthservices,withoutprescribingtheactivitiesthatneedtobedonebythehealthserviceprovider;thelattershoulduseitsownprofessionalknowledgeand/orfollowguidelinesandprotocolsestablishedbyrelevantprofessionalbodies.EventhoughENISO9004:2000promotesabetterunderstandingoftheENISO9001:2000requirements,itsscopegoesfurtherthanthat.Itisatechnicaldocumentformanagersandprocessownerstomonitorandimproveorganisationperformance,minimiserisks,reducecosts,satisfycustomersandimprovecompetitiveness.TofulfiltherequirementsofprocessesthathaveimpactonpatientsafetythisTechnicalReportprovidesanapproachforimprovementofriskmanagementintheorganisation.AnimportantvalueofENISO9004:2000isthatitcanbeusedforself-assessment(seeAnnexA)comparingtheperformanceoftheorganisationwiththe290individual“should”performanceimprovementguidelinestatementsofthestandard.Thesestatementscanbeusedtocreateachecklistforevaluators(seeA.3).UsingtheENISO9004:2000criteria,organisationscanassessthematurityoftheirqualitymanagementsystem(seeA.2)andidentifyopportunitiesforimprovement.ThisTechnicalReportensuresthatthosehealthsystemactivitiesthatarenecessaryforcontinuousimprovement,riskmanagementandreductionofvariationandorganisationalwastearecarriedoutconsistentlyandinacontrolledmanner.ThisTechnicalReportaddressesanyhealthsystemorhealthcareorganisationinvolvedintheprovisionofhealthservicestothepopulationincludingprevention,careandrehabilitation,regardlessofthetypeandsizeofthesystem/organisationandtheproductorserviceprovided.
【中国标准分类号】:C00
【国际标准分类号】:03_120_10;11_020
【页数】:94P.;A4
【正文语种】:英语